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More with the ISP

I spent an hour on the phone tonight.  The cable company is about to lose a customer.  I’ve had limited connectivity for two days.  The company’s broadband home page takes 4-5 minutes to load and, in what strikes me as the supreme irony, the link to the network status page times out without opening.  The kid on the other end of line put me through all sorts of changes, including disconnecting my router and connecting the modem directly to the computer, checking all my settings, erasing my history, cookies and temporary internet files (which I do regularly anyway) and a couple of other things I can’t remember at the moment. Disconnecting the router got me a marginal, but perceptible, increase in speed (at least the cable company’s network status page didn’t time out).  But, that eliminates Rat Jr.’s internet connection.

I have only had a couple of bits of trouble over the entire time I’ve had cable broadband.  Things have been fine up until the last few days.  Is it just me, or does it seem likely to anyone else that the broadband capacity of the cable coming into our neighborhood (which, as far as I know, is finite) being split amongst a number of new users of high speed internet and internet phone service might have something to do with it?  As opposed to my cookies?

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